Sales Administrator – IT Infrastructure Solutions

About the role

A highly organized and proactive Sales Administrator is sought to support the sales team and ensure smooth operations from quoting through order fulfillment. The role coordinates with Account Managers, vendors, distributors, logistics and internal operations teams to manage customer orders, keep records accurate and deliver a good customer experience. It suits someone comfortable in a fast-paced B2B environment and able to handle several priorities at once. Candidates must live in Latin America and submit their CV in English; a short Loom video presentation is optional but gives priority.

Key responsibilities

• Support Account Managers with quotes, order entry, proposals, contracts, invoices and customer follow-ups, and keep CRM records and sales documentation accurate.
• Track open quotes and follow up to help deals convert on time.
• Support pricing updates, margin tracking and sales reporting, and make sure sales transactions are processed accurately and on time.
• Process purchase orders, verify them against approved quotes, and coordinate with vendors and distributors on pricing, availability and lead times.
• Work with logistics and warehouse teams on receiving, fulfillment and shipments, monitor backorders and resolve procurement, shipping and invoicing discrepancies.
• Handle RMAs, returns and warranty claims.
• Serve as a point of contact for order status, delivery updates and post-sales questions, and coordinate technical escalations with the right teams.

Required profile

• 1-3+ years of experience in sales administration, sales support, order management or business operations.
• Excellent written and spoken English and strong organization and attention to detail.
• Ability to manage several tasks, meet deadlines and work independently.
• Proactive, solution-oriented and able to communicate across functions.
• Preferred: experience in IT hardware, networking equipment, technology distribution or B2B sales; familiarity with ERP systems, quoting or order management tools; understanding of purchase orders, pricing and sales margins; a degree in Business Administration, Sales, Operations or a related field.

Required skills

• CRM systems such as HubSpot, Salesforce or similar.
• Microsoft Office, especially Excel and Outlook.