Room Service Manager – Luxury Resort

About the role

Four Seasons Resort Peninsula Papagayo is seeking a dedicated Room Service Manager to lead the delivery of exceptional food and beverage service to guest rooms, suites and residences. This role combines operational oversight with a passion for luxury hospitality, ensuring every guest experience reflects the brand’s high standards.

Key responsibilities

• Supervise the consistency, quality and efficiency of room service and private bar operations.
• Maintain par stock levels for all room service and bar inventory.
• Select, train, evaluate, coach and discipline team members to meet cultural and core service standards.
• Plan daily activities, manage staffing schedules and coordinate with other hotel departments.
• Monitor guest feedback and implement continuous improvement initiatives.

Required profile

• Proven experience in room service or food‑and‑beverage management within a luxury hotel environment.
• Strong knowledge of the local market and hospitality trends.
• Excellent communication skills in both spoken and written English and Spanish.
• Leadership ability to motivate and develop a diverse team.

Required skills

• Bilingual proficiency – English and Spanish.
• Inventory management for room service and bar supplies.
• Understanding of food safety and service standards.

What we offer

• Opportunity to work at a Forbes Travel Guide Five‑Star resort.
• Dynamic, supportive team culture focused on personal growth.
• Competitive compensation and benefits package.