Platform Site Reliability Engineer (SRE)

About the role

TD SYNNEX is looking for a Platform Site Reliability Engineer to ensure the reliability, operability, and continuous improvement of its enterprise platforms across hybrid cloud and on‑premise environments. The role combines engineering‑driven operations, automation, and observability to reduce toil and accelerate incident resolution.

Key responsibilities

• Own L3 reliability posture for hybrid cloud and on‑prem platforms, define SLOs/KPIs, and maintain production‑ready runbooks and SOPs.
• Design and build operational automation using Terraform, Ansible, and scripting (Python, PowerShell, Bash) and integrate with ITSM for auditable self‑service.
• Lead L3 incident diagnosis, stabilization, and recovery; drive problem management, root‑cause analysis, and preventive actions.
• Define observability standards, create actionable alerts, dashboards, and reduce alert noise.
• Advance AIOps capabilities with predictive analytics, anomaly detection, and capacity forecasting using Python‑based ML/DL techniques.
• Enable outsourced L1/L2 providers with clear runbooks, training, and escalation criteria, and govern performance.
• Collaborate with Platform Engineering to embed operability‑by‑design and mentor peers in an engineering‑led operations culture.

Required profile

• 5+ years of experience in platform, SRE, or operations engineering with production ownership in large‑scale environments.
• Hands‑on experience with hybrid cloud (Azure) and on‑prem infrastructure, including compute, networking, storage, and identity.
• Proven track record of L3 incident troubleshooting and major incident leadership.
• Strong understanding of ITSM processes (incident, problem, change) and ticket‑based operations.

Required skills

• Terraform
• Ansible
• Python (preferred)
• PowerShell
• Bash
• Azure platform
• ITSM tools
• Linux and Windows Server administration
• Networking concepts (DNS, DHCP)
• Virtualization and storage technologies