Inside Account Manager – Customer Growth & Outbound Prospecting

About the role

The Inside Account Manager will drive business growth by nurturing existing customer relationships and uncovering new sales opportunities within assigned accounts. You will use a consultative sales approach, combining outbound prospecting, lead qualification, and pipeline management to support revenue targets. This position operates in a hybrid work model, balancing office collaboration with remote activities.

Key responsibilities

• Build and maintain positive relationships with assigned customers through regular communication and account support.
• Identify cross‑selling and upselling opportunities and execute outbound prospecting, including cold calls, to generate new business.
• Qualify leads, create sales‑ready opportunities, and maintain an active pipeline in the CRM system.
• Collaborate with internal sales teams and stakeholders to convert opportunities and support customer growth initiatives.
• Provide operational support such as handling inquiries, forecasts, and account escalations.

Required profile

• Strong outbound calling experience with high call‑volume metrics.
• Ability to analyze data, recognize trends, and make actionable recommendations.
• Excellent communication, negotiation, and conflict‑resolution skills.
• Leadership qualities with a willingness to coach and mentor others.

Required skills

• Cold calling and outbound prospecting.
• Proficiency with CRM systems and pipeline management.
• Advanced use of computer applications such as spreadsheets, word processors, and databases.

What we offer

• Elective benefits tailored to your lifestyle and location.
• Formal leadership and professional development programs.
• Well‑being initiatives covering financial, physical, and mental health.
• Diversity, equity, and inclusion programs that celebrate global perspectives.
• Hybrid work model with onboarding and networking opportunities.
• Community involvement through internal resource groups and volunteering.