French-Speaking Consumer Relations Specialist

About the role

P&G is hiring a French-speaking Consumer Relations Specialist in San José, Costa Rica. The role delivers service through phone, email and chat, acting as an expert on specific product segments and helping consumers with troubleshooting and warranty claims. It is a full-time position with a fixed schedule once assigned, which may include weekday or weekend days and daytime or afternoon/evening hours depending on business needs.

Key responsibilities

• Answer consumer inquiries and give detailed product information, resolving issues efficiently while following established protocols.
• Guide consumers through troubleshooting and warranty claims, and assess their needs to give tailored product recommendations.
• Maintain accurate records of interactions and recommend improvements to messaging strategies and processes.
• Investigate escalations with colleagues to ensure timely responses to consumer inquiries.
• Build relationships with consumers through personalized support and engagement on social media, and take part in initiatives that drive loyalty and retention.
• Contribute to the knowledge base and share product knowledge and best practices with the team.
• Collect insights that can influence purchase decisions, improve product quality and guide research and development initiatives.

Required profile

• High school diploma.
• Advanced spoken and written English and advanced spoken and written French.
• Nice to have: prior customer service experience, a bachelor's degree or current university enrollment.
• Detailed, organized and strong problem-solving skills.

Required skills

• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) is a nice-to-have skill.

What we offer

• Responsibilities from day one, with ownership of projects.
• Continuous mentorship from colleagues and formal training opportunities.
• A competitive salary and benefits package.