Customer Service Representative – English & French

About the role

Thermo Fisher Scientific is hiring a Customer Service Representative in its Heredia Shared Service Center in Costa Rica. You will support customers throughout their lifecycle, handling administration, order management, quotations and master data maintenance, and work closely with cross-functional teams. The position is open to candidates fluent in both English and French.

Key responsibilities

• Provide customer support across the customer lifecycle
• Handle administration, order management, quotations and master data maintenance
• Collaborate with cross-functional teams to deliver accurate, professional service
• Manage escalations and handle complex customer requirements

Required profile

• B2 level English and French
• At least 2 years of customer service experience in a shared service center, multinational or office environment
• Preferred fields of study: Business Administration, Science or a related field
• Experience in data accuracy and quality control
• During the first six months of training, 100% onsite attendance is required, with a 7:00 AM to 4:00 PM schedule; after training, a hybrid model applies and hours may vary between 5:00 AM and 7:00 PM

Required skills

• Strong written and verbal communication in English; other languages may be required
• Proficiency in Microsoft Office
• ERP systems and CRM platforms preferred
• Problem-solving, attention to detail, organization and prioritization
• Ability to work independently and build relationships with internal and external stakeholders