Digital Marketing Support Senior Analyst

About the role

Accenture is looking for a Digital Marketing Support Senior Analyst in Heredia, within its Reinvention Services business advisory practice. The role supports advertisers and sales teams, analyzes and optimizes campaign delivery, resolves technical issues and acts as a subject matter expert for the wider team. It is a full-time position.

Key responsibilities

• Provide recorded email and video call support to advertisers, agencies and sellers on the Ads product suite, with clear, timely communication and quality deliverables.
• Build trust-based relationships with the client's sales team to strengthen long-term cooperation.
• Analyze campaign delivery proactively and reactively to improve performance and drive revenue, flagging problems that may need follow-up with partners.
• Diagnose and troubleshoot technical issues preventing customers from succeeding on the ad platform.
• Audit campaign details such as goals, budgets and flight dates to complete client reports accurately.
• Maintain established QA scores and operational KPIs, and meet minimum target productivity.
• Support consultants with guidance on policy and tools, back up the QTP team on audits, refreshers and training, and act as shift lead when no team leader or QA is present.

Required profile

• Bachelor's or technical degree in Marketing, Advertising, STEM or a related field, or equivalent experience.
• At least two years in digital advertising, ad operations, technology or a similar field.
• At least two years in a call center, case or incident management, customer service or sales role, including Zendesk, Salesforce or a similar CRM.
• At least one year in a Business Operations team.
• Preferred: training delivery, quality assurance experience, programmatic ad buying knowledge, ad trafficking or ad support experience, and CEFR C1 English.

Required skills

• Troubleshooting with multiple tools, using Excel or Google Sheets.
• Strong interpersonal, analytical and problem-solving skills, with attention to detail and KPI awareness.
• Digital media industry knowledge and readiness for a fast-paced environment.