Digital Content Manager

About the role

A Digital Content Manager is needed to help the content and digital teams stay organized, aligned and on track. You will manage Jira workflows, run agile ceremonies, coordinate cross-functional projects and balance priorities and team capacity. The role is based in Heredia, 50% onsite Monday to Friday 8am-5pm, on a 12-month contract with the possibility of extension.

Key responsibilities

• Manage Jira intake, workflows and priorities
• Facilitate agile ceremonies and team routines
• Coordinate projects from intake through delivery
• Track timelines, dependencies, milestones and risks
• Partner with cross-functional teams and remove blockers
• Balance competing priorities and team capacity
• Maintain project documentation, reporting and status updates
• Improve workflows, processes and team operations
• Use AI and productivity tools to improve efficiency

Required profile

• 2+ years in content operations, digital content project or program management, or a similar role
• Experience managing multiple projects and competing priorities
• Experience coordinating content or digital projects
• C1/C2 English proficiency
• Nice to have: experience with global/distributed teams, content or marketing operations, and process improvement

Required skills

• Strong Jira and agile/Scrum experience
• Excellent organization, communication and stakeholder-management skills
• Nice to have: Confluence, Asana, Monday, Smartsheet, SaaS/technology; AI tools such as ChatGPT, Gemini or Claude