Customer Success Account Manager

About the role

Bask is a fast‑growing telehealth SaaS platform seeking a Customer Success Account Manager to own the end‑to‑end customer journey. You will work with AI‑first tools, help clients launch and scale telemedicine services, and ensure a seamless experience for patients and providers.

Key responsibilities

• Build and maintain strong relationships with customers throughout onboarding, adoption, expansion and renewal phases.
• Partner with stakeholders to design custom engagement initiatives that drive user adoption and meet patient needs.
• Analyze engagement metrics, communicate value and identify growth opportunities.
• Deliver product demos, provide technical answers and recommend creative ways to maximize the Bask platform.

Required profile

• Self‑starter with 5+ years of Customer Success or Client Services experience in a SaaS environment.
• Empathetic, low‑ego communicator who thrives in a fast‑paced startup and enjoys wearing multiple hats.
• Comfortable using AI/LLM tools to structure problems and draft communications.
• Highly organized, able to juggle multiple projects and collaborate across product, sales and marketing teams.

Required skills

• SaaS platform management
• Experience building logic‑based workflows
• Use of LLM/AI tools for communication and problem solving
• E‑commerce platform familiarity