Customer Service Supervisor (Healthcare)
Coloplast · San Jose
Descripcion del puesto
About the role
The Customer Service Supervisor will oversee daily operations of the department, support the sales management team, and act as a liaison across the company to ensure high‑quality patient interactions.
Key responsibilities
- Supervise day‑to‑day department activities and monitor production against quotas.
- Analyze team members' activity and telephone reports daily.
- Develop and maintain policies, procedures, and training to maximize productivity and quality.
- Prepare reports and projects for upper management and create departmental performance reports.
- Manage workforce functions including interviewing, hiring, performance evaluations, and resource allocation.
Required profile
- High school diploma.
- Fluent in English with at least 3 years of relevant experience.
- Clerical skills, data‑entry proficiency and comfort with computer programs.
- Willingness to engage in telephone direct sales and ability to work independently.
- Call‑center experience is desired.
Required skills
- Data entry
- Computer program proficiency
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Publicado hace 14 horas
Expira en 1 mes
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Coloplast
San Jose
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