Customer Service Representative (Remote)

About the role

We’re hiring a Customer Service Specialist to support a U.S.-based company. In this role, you’ll handle inbound customer calls, provide a positive and calm experience, and create service tickets in Salesforce (just 7 clicks — we’ll train you).

Key responsibilities

• Answer inbound calls from U.S. customers with professionalism and empathy.
• De‑escalate upset callers and provide clear, solutions‑focused support.
• Follow call scripts and document conversations accurately.
• Create service tickets in Salesforce (training provided).
• Coordinate technician visits and update customers on next steps.
• Maintain reliable attendance and a positive, team‑oriented attitude.

Required profile

• C1 English fluency (spoken & written).
• 1+ year of phone‑based customer service experience.
• Experience using CRM systems (Salesforce is a plus).
• Strong interpersonal, listening, and problem‑solving skills.
• Calm under pressure, patient, and able to de‑escalate customer concerns.
• Tech‑savvy and comfortable learning new systems.
• Reliable internet and a quiet, private workspace at home.

Required skills

• Salesforce
• CRM systems