Tier 1 Customer Care Specialist

About the role

As a Tier 1 Customer Care Specialist you will deliver world‑class support to customers across phone, chat and email, helping them resolve issues and get the most out of our hardware and software portfolio.

Key responsibilities

• Answer inbound calls, chats and email tickets, applying product knowledge to provide accurate solutions.
• Escalate complex cases according to company procedures and coordinate follow‑up actions.
• Continuously expand knowledge of hardware and software through trainings, knowledge‑base articles and on‑the‑job experience.
• Maintain clear documentation of interactions and ensure rationale is recorded for each step.

Required profile

• Minimum B2+ English proficiency and at least one year of experience in a customer‑facing role.
• Proven ability to work independently, manage competing priorities and thrive in a fast‑changing environment.
• Strong communication, organizational and influencing skills, with a hospitality mindset.

Required skills

• Experience with Apple laptops and Android‑based software.
• Familiarity with CRM platforms such as Salesforce or Hubspot.
• Use of restaurant‑management or ticketing systems.