Customer Care Specialist – Provider Support

About the role

Join a leading dental solutions provider to deliver top‑notch support to orthodontic providers and account representatives. You will handle inbound contacts via phone, chat, and email, and proactively reach out to ensure a seamless experience with ClearCorrect accounts.

Key responsibilities

• Manage inbound provider communications (phone, chat, email) and provide high‑quality service.
• Proactively contact providers and account representatives to resolve issues, share insights, and maintain account health.
• Track all interactions, case changes, and issues using internal tools and software.
• Continuously expand knowledge of orthodontics, industry trends, and company processes.
• Achieve weekly productivity, efficiency, and satisfaction targets.
• Collaborate across teams and departments to ensure a world‑class provider experience.
• Attend team and company meetings to stay informed on relevant updates.

Required profile

• Minimum 1 year of customer service or support experience.
• High school diploma or equivalent.
• Fluent English communication skills, both written and verbal.
• Ability to work in a fast‑paced, team‑oriented environment.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Basic PC computer skills