Account Manager – Medical Industry

About the role

The Customer Success Manager (Account Manager) will lead commercial activities that sustain and grow business with medical‑industry customers. You will ensure customers receive maximum value from TE, manage the full customer lifecycle, and protect and expand sustaining revenue.

Key responsibilities

• Maintain and deepen relationships with senior sourcing, procurement, and leadership contacts to drive customer success and business protection.
• Collaborate with internal teams (Sales, Marketing, Product Management, Customer Care, Operations) to deliver consistent extraordinary customer experiences.
• Act as the customer advocate, coordinating resources across product management, operations, and support to resolve supply and service obstacles.
• Own escalation management, ensuring commitments are met, expectations are set, and inventory visibility is maintained.
• Conduct monthly demand forecasts and regular business reviews (MBR/QBR/ABR) to align on requirements and drive action.
• Oversee product lifecycle activities, including end‑of‑life planning, transition to next‑generation solutions, and major change projects such as equipment qualification, capacity improvements, tooling replacements, and process enhancements.
• Support face‑to‑face engagements, site visits, trade shows, and technical days in partnership with sales.

Required profile

• Proven experience managing B2B relationships in the medical or life‑science sector.
• Strong understanding of commercial processes, demand planning (SIOP), and product lifecycle management.
• Excellent communication and negotiation skills with senior customer stakeholders.
• Ability to coordinate cross‑functional teams and drive issue resolution.

Required skills