L3/L4 Cloud Azure Support Engineer

About the role

World Wide Technology is seeking an experienced L3/L4 Cloud Azure Support Engineer to join its Solutions Consulting & Engineering team. You will be responsible for ensuring the stability, performance, and security of Azure environments for enterprise customers in a 24x7 support model.

Key responsibilities

• Monitor, manage, and maintain day‑to‑day operations of Azure IaaS and PaaS services, guaranteeing high availability.
• Respond to alerts, incidents, and service requests, participating in on‑call rotations.
• Troubleshoot and resolve complex Azure infrastructure and platform issues.
• Act as escalation point for Priority 1 incidents, driving end‑to‑end resolution and performing root‑cause analysis.
• Collaborate with Microsoft support and third‑party vendors to resolve platform problems.
• Develop and maintain automation scripts for routine tasks, deployments, and remediation.
• Identify opportunities for cost optimization, operational efficiency, and continuous improvement.
• Define and enforce Azure Policy, RBAC, and tagging standards to support governance and compliance.
• Provide recommendations to improve security posture, including Azure Defender configurations.

Required profile

• Proven experience operating Azure environments in a production, 24x7 support setting.
• Strong incident‑management skills with a track record of handling high‑severity issues.
• Ability to perform thorough root‑cause analysis and document findings.
• Excellent collaboration skills for working with Microsoft and external vendors.
• Comfort with on‑call rotations and fast‑paced problem solving.

Required skills

• Microsoft Azure (IaaS, PaaS)
• Azure Policy and governance
• Role‑Based Access Control (RBAC)
• Azure tagging standards
• Azure Defender security features
• Automation scripting (PowerShell, Azure CLI, etc.)
• Incident management and root‑cause analysis