IT Support Engineer I – Global Corporate Support
Amazon · Flores
Description du poste
About the role
Amazon IT Services is looking for an IT Support Engineer I to join its global support team. You will be the first point of contact for Amazon employees worldwide, delivering timely and professional technical assistance across multiple channels.
Key responsibilities
- Provide comprehensive technical support to Amazon corporate employees via web chat, phone, email and ticketing system.
- Diagnose and troubleshoot end‑user computing issues, test proposed fixes and follow up to ensure resolution.
- Create detailed call logs documenting customer interactions and actions taken.
- Manage a fluctuating volume of trouble tickets while maintaining quality standards.
- Assist in triaging and escalating system or network outages to minimize downtime.
- Provide on‑call support for Sev1 and Sev2 incidents and handle escalations from Level 1 support.
- Update and create standard operating procedures to improve knowledge management.
- Support technical projects and contribute to coaching and talent development.
Required profile
- Customer‑focused with a strong motivation for team success.
- Innovative, energetic and able to adapt quickly to new processes.
- Committed, flexible and capable of maintaining high productivity while delivering quality support.
Required skills
What we offer
- Opportunity to work in a fast‑paced, innovative environment.
- Access to Amazon’s global resources and learning programs.
- Competitive benefits and career growth pathways.
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