Director of Information Technology

About the role

The Director of Information Technology will lead the technology function for Four Seasons Resort Peninsula Papagayo, ensuring reliable, secure, and innovative IT services that support exceptional guest experiences. This senior position reports to the hotel Planning Committee and works closely with all department heads.

Key responsibilities

• Oversee the operation and maintenance of all multi‑user computer systems, personal computers, and critical hotel technology platforms.
• Prioritize and follow up on tasks for vendors, contractors, and internal departments to meet service level agreements.
• Provide regular project updates and manage expectations of the Planning Committee, department heads, and corporate IT teams.
• Lead acquisition, implementation, and integration of new systems and corporate‑initiated technology projects.
• Deliver high‑level technical support to hotel guests and administrative users, ensuring 24/7 system availability.
• Establish and maintain system security procedures in line with corporate policies and control requirements.
• Maintain accurate records of software, hardware, and service incidents.

Required profile

• Fluent in written and spoken English; Spanish is a plus.
• Strong interpersonal skills with the ability to interact with all management levels.
• Proven ability to manage multiple vendors, contracts, and internal stakeholders.
• Experience in a hospitality environment, preferably with knowledge of hotel operations.

Required skills

• Project Management
• Hospitality applications
• Property Management System (PMS)
• High‑Speed Internet Access (HSIA)
• Point of Sale (POS) systems
• System security and compliance