Trilingual Technical Support Representative (English, Spanish, French)

About the role

Granicus is seeking a trilingual Technical Support Representative to join its Customer Service team. The role provides high‑level assistance to government agency clients across North America, the UK and Australia, working night‑shift hours aligned with the Canadian schedule.

Key responsibilities

• Serve as the first point of contact for client inquiries received via email and chat.
• Diagnose, troubleshoot, and resolve technical issues independently.
• Escalate bugs and complex problems to the internal technical team.
• Collaborate with developers to ensure timely resolution of client concerns.
• Proactively communicate status updates to clients and internal teams in multiple regions.
• Develop deep knowledge of the EngagementHQ platform.

Required profile

• Excellent oral and written communication skills in English, Spanish and French (French C1 level).
• Strong empathy and ability to build trust with clients.
• Ability to work autonomously during night‑shift hours.
• Detail‑oriented with strong analytical abilities.

Required skills

What we offer

• Comprehensive training period of up to six months.
• Opportunity to work with a leading GovTech company serving thousands of public sector agencies.
• Collaborative global team environment.