Trilingual Customer Service Representative (French, English, Spanish)

About the role

We are looking for a trilingual Customer Service Representative fluent in French, English, and Spanish to join our team. The role focuses on updating credit files with high quality and accuracy while providing support and education to both consumers and businesses.

Key responsibilities

• Respond to Equifax Canada Business Care call and email inquiries.
• Meet performance metrics and compliance standards.
• Analyze consumer credit files to identify needs and document follow‑up actions.
• Initiate and resolve research requests to deliver precise information.
• Maintain complete and accurate client and project records.
• Act as a liaison between consumers and internal teams for case resolution.
• Ensure all updates required for case resolution are completed.

Required profile

• Fluency (B2+ level) in English, French, and Spanish – spoken and written.
• High school diploma (mandatory).
• At least 6 months of experience using G‑suite applications (Sheets, Docs, Slides).
• Preferably 6 months of customer service experience.
• Strong communication and teamwork abilities.

Required skills

• Proficiency with G‑suite (Sheets, Docs, Slides).

What we offer

• Opportunity to work in a multilingual environment.
• Professional development in credit‑file management.