Tier I Agent II – Customer Support

About the role

Join Bridgestone’s Teammate Support Services team in Costa Rica as a Tier I Agent II. You will provide first‑line assistance to Bridgestone employees across multiple channels, ensuring fast and accurate resolutions to their inquiries.

Key responsibilities

• Handle a high volume of interactions via live chat, phone, and case management systems.
• Validate each customer inquiry and determine the appropriate action or escalation.
• Follow established case‑management and security guidelines while documenting all interactions.
• Protect confidential information and adhere to data‑privacy standards.
• Produce and maintain process documentation as needed.

Required profile

• At least 1 year of proven experience in a contact‑center environment.
• Advanced English proficiency (C1 level) is mandatory.
• Proficiency in either French (B2+/C1) or Portuguese (B2+/C1) is required.
• Strong customer‑service orientation with the ability to interpret needs and provide accurate resolutions.

Required skills

• Fluent English (C1).
• French (B2+/C1) or Portuguese (B2+/C1) language skills.
• Experience with case‑management tools and multi‑channel support.

What we offer

• Competitive compensation and benefits.
• Engaging onboarding experience with continuous learning opportunities.
• Chance to be part of a global brand focused on safety, efficiency, and sustainability.