Tier 1 Agent I

About the role

Provide best‑in‑class support to Bridgestone customers across multiple channels, including live chat, case management, and phone. You will handle varied inquiries, deliver accurate resolutions or appropriate case assignments, and meet internal performance targets.

Key responsibilities

• Manage a high volume of interactions via live chat, case, and phone, handling one live interaction at a time.
• Validate each customer inquiry to determine the best course of action.
• Follow case‑management and security guidelines throughout the process.
• Interpret customer needs to resolve issues correctly.
• Record each interaction in the case‑management system.
• Protect confidential information and issue process documentation as required.

Required profile

• At least 1 year of experience in contact‑center customer support and case management.
• English proficiency at B2+ or C1 level.
• Currently pursuing a bachelor’s degree in Human Resources, Business, or Finance (optional but desirable).
• Familiarity with ServiceNow, Workday, phone technology, and case‑management tools is a plus.

Required skills

• ServiceNow
• Workday
• Phone technology platforms
• Case‑management systems
• Live‑chat handling tools

What we offer

• Competitive compensation.
• Engaging onboarding experience.
• Continuous training and mentorship.
• Corporate social‑responsibility activities.
• Dynamic, global work environment.
• Work‑life agility and long‑term wellbeing support.
• Diverse and inclusive team culture.
• Equal‑opportunity employment.