Technical Consulting Engineer
cisco · Heredia
Job description
About the role
The Technical Consulting Engineer provides advanced technical support for Splunk Cloud technologies, handling complex cases from investigation through resolution.
Key responsibilities
- Own and resolve complex technical cases, coordinating with customers, partners, Engineering and internal teams.
- Build lab setups and customer recreates to reproduce and isolate issues.
- Submit critical issues, bugs and quality defects with complete information.
- Leverage software, diagnostic, AI‑assisted automation tools to improve resolution speed and quality.
- Produce and share scripts, documentation and training for internal audiences and customers.
Required profile
- Senior technical consultant with expertise in at least one area and broad knowledge of integrated solutions.
- Independent problem‑solver with systems‑level thinking.
- Clear communicator who builds relationships and mentors junior engineers.
- Curious technologist who uses labs, AI and automation to improve outcomes.
Required skills
- Advanced technical support experience in cloud technologies.
- Experience with AWS, Kubernetes, Linux and Splunk product deployment.
- Lab environment creation and defect isolation.
- Use of AI‑assisted automation, diagnostic tools and software scripting.
- Technical writing and knowledge‑sharing (scripts, digital signatures, documentation).
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Published 5 hours ago
Expires 1 month from now
5 views · 0 interested
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cisco
Heredia