Sr. Manager, Enterprise UX Design Architect

About the role

TransUnion is seeking a senior leader to head the UX Design practice for the OneTru Platform. Based in the Costa Rica hub, you will shape end‑to‑end experience architecture that delivers intuitive, scalable, and consistent user experiences across a portfolio of credit risk, fraud prevention, and marketing intelligence products.

Key responsibilities

• Define and govern platform‑level workflow structures, navigation models, interaction patterns, and reusable design frameworks.
• Translate complex user journeys and operational requirements into scalable workflows that drive efficiency and business outcomes.
• Partner with UX Research to turn insights into actionable experience strategies and design decisions.
• Develop, evolve, and maintain shared UX pattern libraries and design systems, ensuring engineering adoption.
• Lead conceptual design activities such as service blueprinting, experience mapping, workflow design, architecture modeling, and interactive prototyping.
• Review wireframes, design specifications, and UI deliverables for usability, accessibility, consistency, and implementation readiness.
• Manage and mentor UX designers across Costa Rica and India, establishing design standards, quality reviews, and critique processes.
• Coordinate design execution across distributed teams and time zones, maintaining clear communication and alignment with platform objectives.
• Advocate user‑centered design principles to influence product, engineering, and architecture leaders.

Required profile

• 10+ years of experience in UX Design, Interaction Design, Service Design, Experience Architecture, or related disciplines, focused on enterprise software platforms.
• Proven expertise designing end‑to‑end user journeys, workflow architectures, and operational systems for multiple personas and business contexts.
• Strong ability to translate user research and insights into scalable experience models.

Required skills

What we offer

• Hybrid work model with at least two days per week onsite at a TransUnion office.
• Opportunity to lead a global, distributed design team.
• Impactful role shaping enterprise‑wide user experiences.