Specialist, Sales Trainer – Quality and Training (Bilingual)

About the role

The Specialist, Sales Trainer – Quality and Training will monitor and evaluate sales agents' interactions across calls, meetings, and emails, ensuring they meet established quality standards. This bilingual role (Spanish/English) provides coaching, feedback, and performance analysis to drive sales conversion and communication efficiency.

Key responsibilities

• Monitor and assess sales agents' customer interactions using quality metrics.
• Deliver detailed feedback and coaching to improve sales skills and conversion rates.
• Coordinate with sales and operations managers to evaluate coaching effectiveness and achieve step‑goal targets.
• Maintain up‑to‑date knowledge of client products, services, policies, and recommend quality enhancements.
• Participate in calibration meetings with management and clients to ensure consistency and best‑practice implementation.
• Conduct regular quality audits and contribute to process‑improvement initiatives.
• Prepare and present quality reports and analyses focused on sales performance.
• Analyze QA data to identify trends, propose improvements, and address quality‑related concerns.

Required profile

• 1‑2 years of experience in quality assurance within a sales environment.
• Proven track record of coaching and mentoring to boost sales performance.
• Fluent in Spanish and English (C1 level); additional languages are a plus.
• Strong presentation, communication, planning and analytical abilities.
• Detail‑oriented, able to manage variable workloads independently and under pressure.

Required skills

• Microsoft Office
• Salesforce (CRM)

What we offer

• Opportunity to influence sales quality and performance.
• Collaborative environment with cross‑functional teams.
• Professional development in coaching and quality management.