Service Desk Analyst L1

Wipro

Junior 🇬🇧 English

TIS Service Desk

Job description

About the role

The Service Desk Analyst L1 will be the first point of contact for users requiring technical assistance. Working within Wipro’s digital transformation environment, you will deliver prompt, English‑language support and ensure issues are logged and resolved efficiently.

Key responsibilities

Receive, log and prioritize user incidents through the ticketing system.
Troubleshoot hardware, software and network problems at a first‑line level.
Maintain clear communication with users in English throughout the resolution process.
Escalate complex cases to higher‑level support teams as needed.

Required profile

Minimum 1 year of experience in a service desk or customer‑service environment.
Strong command of written and spoken English.
Ability to follow structured processes for ticket management.

Required skills

Proficiency with the TIS Service Desk platform.

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Published 2 months ago

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