Senior Systems Engineer

About the role

Provide advanced onsite IT support for end‑user devices and infrastructure, including hands‑on assistance in data‑centre environments. Ensure high availability of IT services through proactive maintenance, incident resolution, and collaboration with global IT teams.

Key responsibilities

• Deliver expert‑level deskside support for desktops, laptops, printers and mobile devices.
• Perform IMAC services for IT assets and support non‑PC equipment such as scanners and printers.
• Execute data‑centre tasks: rack/stack servers, cable management, hardware replacements and diagnostics.
• Offer VIP, high‑touch support and manage audio‑visual, video‑conferencing and meeting‑room technologies.
• Provide hands‑and‑feet assistance to backend teams for network, server and application issues.
• Coordinate with vendor support contacts to resolve technical problems.
• Install, configure and troubleshoot Windows, macOS and Linux operating systems and standard business applications.
• Label racks and devices, mount/move servers, install network and shared printers, and deploy compliance software.
• Maintain IT inventory, coordinate vendor support and assist with procurement.

Required profile

• High School Diploma or GED.
• Minimum 2 years of experience in IT support.
• Expertise in Windows 10/11, Microsoft 365 and Active Directory.
• Strong hardware troubleshooting and repair skills.
• Familiarity with data‑centre operations and physical infrastructure.
• Experience with SCCM, Intune and ITSM tools such as ServiceNow.
• Basic networking knowledge (TCP/IP, DNS, DHCP) and remote support tools.
• Excellent communication, problem‑solving and customer‑service abilities.

Required skills

• Windows 10/11
• Microsoft 365
• Active Directory
• SCCM
• Intune
• ServiceNow
• TCP/IP, DNS, DHCP
• Remote support tools
• Hardware troubleshooting & repair
• Server rack & cable management
• Linux
• macOS
• Video‑conferencing and AV equipment