Senior Seller Success Manager

About the role

Amazon Autos is reshaping how customers discover and purchase vehicles online. As a Senior Seller Success Manager you will act as a trusted advisor to automotive dealers, helping them grow their presence on Amazon’s marketplace while delivering an exceptional buying experience.

Key responsibilities

• Build and nurture strong relationships with a portfolio of dealers, monitoring satisfaction, account health and engagement.
• Drive sustainable business growth using data‑driven insights and marketplace expertise.
• Develop and present customized solutions that help dealers meet and exceed their revenue targets.
• Analyze performance metrics to identify opportunities for improving selection quality, pricing competitiveness and customer experience.
• Partner with dealer leadership to create strategic account plans that unlock new revenue streams and scale Amazon presence.
• Manage escalations, provide solutions and ensure healthy account operations.
• Identify and champion process improvements, promote adoption of new tools and share best practices.
• Collaborate cross‑functionally with internal teams to advocate for dealer needs and align on program initiatives.

Required profile

• Entrepreneurial mindset with a passion for launching and scaling new business initiatives.
• Proven experience managing dealer or B2B relationships in an e‑commerce or automotive environment.
• Strong analytical ability to translate data into actionable growth strategies.
• Excellent communication and negotiation skills, capable of influencing senior dealer leadership.
• Ability to work independently and collaboratively across multiple internal functions.

Required skills

• Data analysis and reporting.
• Marketplace and e‑commerce knowledge.
• Strategic account planning.