Road Logistics Specialist – RL Operations Customer Care

About the role

As a member of Kuehne+Nagel’s Freight Forwarding team, you will support the Road Logistics department by delivering exceptional customer service and ensuring efficient, cost‑effective transportation operations for a variety of goods.

Key responsibilities

• Deliver outstanding customer service to customers, clients, and vendors while meeting established service metrics, SLAs, and KPIs.
• Utilize expertise in LTL, volume, and full‑truckload transportation to determine the most efficient and cost‑effective shipping solutions.
• Perform daily freight planning to maximize carrier utilization and profitability.
• Manage and process transportation files in accordance with company policies and procedures.
• Identify and resolve logistics service issues and non‑conformities through proactive problem‑solving.
• Build and maintain strong relationships with customers, carriers, and internal stakeholders through effective communication.
• Utilize Transportation Management Systems (TMS) for load planning, reporting, and data analysis.
• Participate in continuous‑improvement initiatives that enhance processes, service quality, and operational efficiency.
• Communicate successes, challenges, and opportunities proactively to relevant stakeholders.
• Perform additional duties and projects as assigned.

Required profile

• Bachelor’s degree in Transportation, Logistics, Finance, Accounting, or a related field (preferred).
• 1–3 years of experience in transportation, logistics, customer service, or a related operational environment.
• Experience in transportation operations, carrier management, or carrier development (preferred).
• Strong understanding of LTL and truckload transportation operations.
• Excellent written and verbal English communication skills.
• Proficiency in Microsoft 365 tools (Excel and Word).
• Strong analytical skills and attention to detail.

Required skills

• Transportation Management Systems (TMS) usage
• Microsoft Excel
• Microsoft Word