Recruiting Program Management Consultant

About the role

This consultant supports and contributes to program activities and operations for a specific business program on the Talent Acquisition (TA) team, or part of a complex program. The role guides professionals on TA programs and their responsibilities, prepares program status and summary reports for management, and handles special assignments and projects for talent management. It is based in Costa Rica.

Key responsibilities

• Serve as the main point of contact for the implementation and ongoing work of one or more programs and deliver program services.
• Lead process improvements and change initiatives across offer, preboarding and recruiting processes, with guidance from the leader.
• Own and continuously improve the US Costa Rica Talent Acquisition tracker, supporting governance, workflow control, data integrity and visibility.
• Manage the recruiting inbox as an intake and triage channel, ensuring timely responses, clear prioritization and accurate guidance.
• Create and enhance work aids, interview preparation materials, screening references, academic requirement tracking, survey tools and reusable knowledge assets.
• Coordinate preboarding, internal transfers, referral bonuses, interviews, job fairs, offers and reporting activities.
• Produce recurring and ad hoc reports, track KPIs and give insights to management.
• Resolve cross-functional preboarding issues with Talent, Employee Lifecycle Events and other stakeholders, and escalate background-investigation issues to mitigate compliance risk.
• Act as a subject-matter resource and perform other assigned duties.

Required profile

• Bachelor's degree or equivalent.
• At least 4 years of related experience.
• Experience managing programs or projects.
• Strong English and Spanish oral and written communication skills.
• Ability to travel as needed and to be legally authorized to work in Costa Rica without employer sponsorship.
• Preferred: experience with Power Apps (Power Query and Power Automate).

Required skills

• Proficiency in Microsoft Office.
• Advanced Excel (XLOOKUP, VLOOKUP, SUMIF, AVERAGEIF).
• Ability to organize, prioritize and manage multiple tasks, and to build collaborative relationships across teams.