Quality Supervisor – Shift B (Costa Rica)

About the role

The Quality Supervisor leads a team of investigators responsible for complaint handling, post‑market surveillance, and continuous improvement initiatives. This role ensures high‑quality investigation outcomes, compliance with corporate and regulatory standards, and fosters team engagement and professional development. The position provides technical guidance, develops team capabilities, and contributes to departmental and divisional objectives while driving operational excellence.

Key responsibilities

• Supervise investigators and monitor performance metrics.
• Lead productivity checkpoint meetings to maintain performance and backlog targets.
• Schedule and facilitate weekly team meetings, communicating organizational updates and priorities.
• Coach direct reports through regular one‑on‑one meetings, providing feedback, documenting action plans, and monitoring performance objectives.
• Drive engagement and promote an inclusive, collaborative, high‑performing team culture.
• Approve investigations and ensure complaint backlog remains within established targets.
• Lead monthly complaint signal evaluations (SEF) across multiple products, providing independent review, trend analysis, and risk assessment.
• Provide technical guidance and mentorship on complaint investigations, analysis techniques, and regulatory expectations.
• Lead CAPA, NCEP, and complaint‑related compliance activities.
• Lead complaint reduction initiatives, PMQA projects, divisional objectives, and Operational Excellence initiatives.

Required profile

• Bachelor’s degree in Engineering or a related field.
• Minimum 3 years of relevant professional experience.
• English proficiency at B2 level or higher.
• Knowledge of complaint handling, post‑market surveillance, and regulated quality systems.
• Strong communication and cross‑functional stakeholder management skills.
• Experience managing quality performance of a product portfolio.