Product & Customer Support Agent

About the role

Zenoti is seeking a Product & Customer Support Agent to help clients maximize the value of its cloud‑based beauty and wellness platform. The role works within a 24x7 support team, providing assistance across multiple time zones and ensuring a healthy work‑life balance through consistent shift scheduling.

Key responsibilities

• Assist customers in resolving issues related to Zenoti’s software suite.
• Own and track customer‑reported problems through to resolution.
• Consult with clients to optimize their business operations on the platform.
• Follow defined support processes and use the ticketing system to manage cases.
• Provide feedback to product teams based on customer challenges.

Required profile

• Minimum 4 + years of experience in an English‑speaking, customer‑facing service role.
• Background in hospitality or retail environments is strongly preferred.
• Experience handling complex software issues beyond first‑line support.
• Flexibility to work rotating shifts aligned with global customer needs.

Required skills

• Experience with Point‑of‑Sale (POS) systems.
• Experience with reservation or booking systems.

What we offer

• Opportunity to influence product direction through direct customer feedback.
• Work in a fast‑growing unicorn company recognized for culture and innovation.
• Consistent shift schedules that support work‑life balance.