Product Complaint Investigator I – 12 Month Temp

About the role

The Product Complaint Investigator I conducts investigations of product complaints for a medical‑device company. Working in a hybrid environment, you will analyze returned products, perform laboratory tests, and document findings to support quality and regulatory compliance.

Key responsibilities

• Perform product complaint investigations, including decontamination, analysis, testing and technical documentation.
• Execute investigations across multiple product lines of moderate complexity.
• Use measurement tools such as calipers, micrometers and digital multimeters to compare findings against specifications.
• Support simple new‑product development activities through complaint analysis and data collection.
• Maintain compliance with quality systems, procedures and regulatory requirements.
• Participate in cross‑functional meetings and escalate out‑of‑spec findings to engineering or management.
• Manage laboratory operational tasks, including supply tracking and equipment ownership.
• Deliver project milestones and contribute to continuous‑improvement initiatives.

Required profile

• Technical degree or a student who has completed up to 30 % of a Bachelor’s program.
• English proficiency at B2–B2+ level.
• Strong technical writing and documentation abilities.

Required skills

• Calipers
• Micrometers
• Digital multimeters (DMMs)
• Laboratory measurement tools
• Technical writing