Intern - HOA Violations & Compliance

About the role

A temporary internship in the HOA Violations & Compliance team, based at Ultrapark II in Heredia, Costa Rica. The intern supports the management, tracking and resolution of homeowners association violation notices across the company's residential property portfolio. The internship lasts initially 3 months, with possible extensions in 3-month increments up to just under one year, and pays $650 USD per month.

Key responsibilities

• Review, validate and classify incoming HOA violation notices and create, update and maintain violation records in Salesforce.
• Monitor compliance deadlines and follow up with internal teams so outstanding violations are resolved on time.
• Coordinate with Maintenance, Recurring Services and Construction teams to complete corrective actions.
• Identify and escalate high-priority violations, those approaching deadlines and cases with potential or accumulating fines.
• Contact HOA representatives and management companies to confirm compliance, request account ledgers and obtain documentation.
• Collect and organise supporting documents such as photos, invoices and confirmations needed for case closure.
• Assist with quality control reviews of internally created violation records and prepare weekly reports on open violations, aging cases, compliance status and potential financial exposure.
• Suggest process improvements and help ensure compliance with HOA requirements.

Required profile

• Currently pursuing a university degree in Business Administration, Law, Real Estate or a related field.
• B2 level or higher English, written and spoken.
• Strong organisational skills, attention to detail and ability to prioritise and meet deadlines.
• Flexibility to balance internship duties with university commitments.
• Willingness to provide proof of active university enrolment and a valid student insurance policy.

Required skills

• Basic knowledge of CRM systems; previous experience with Salesforce is a plus.
• Proficiency in Microsoft Office, especially Excel, Outlook and Teams.
• Strong written communication and analytical thinking.

Working conditions

• Monday to Friday, with a flexible schedule and a hybrid arrangement of four days onsite and one day remote, subject to academic availability.
• After the internship, the company may consider continued employment depending on performance.