Inbound Sales Call Center Agent – Remote (LATAM)

About the role

ShiftShift is looking for an inbound sales call‑center agent to turn warm web leads into completed headset purchases. You will contact U.S. customers who have started but not finished checkout, answer their questions, and guide them to a successful sale.

Key responsibilities

• Call inbound leads who abandoned the purchase of the Shift headset.
• Reach out quickly while the lead is still warm.
• Identify why the checkout stopped (price, doubts, technical issues) and resolve it on the spot.
• Deliver a clear, confidence‑driven pitch tailored to each customer.
• Handle objections in real time and guide customers through checkout.
• Follow up via calls, voicemail, SMS or email as needed.
• Support new customers during onboarding and their first recordings.
• Maintain an up‑to‑date CRM pipeline and track conversion metrics.

Required profile

• Fluent, natural American English.
• Full availability during U.S. business hours.
• Proven experience in phone sales, inside sales, or abandoned‑cart follow‑up.
• Strong closing mentality with a focus on daily targets.
• Self‑managed, disciplined and able to work independently from home.
• Reliable high‑speed internet, quality headset and a quiet workspace.
• Nice to have: experience in e‑commerce, D2C sales, consumer hardware or commission‑driven inside sales.

Required skills

• Experience with CRM platforms.
• Familiarity with dialing tools.

What we offer

• Competitive fixed salary plus uncapped commissions.
• Warm inbound leads only – no cold calling.
• Fully remote work from anywhere in Latin America.
• Direct reporting to a U.S.-based Regional Manager.