Human Resources Manager – Costa Rica

About the role

The Human Resources Manager will lead the end‑to‑end employee experience, engagement, culture and local HR services for Experian in Costa Rica. Reporting to senior leadership, you will ensure people programs are employee‑centric, compliant, scalable and aligned with business priorities.

Key responsibilities

• Own and evolve the employee experience and engagement strategy for Costa Rica, aligned with the Experian Way and People First philosophy.
• Ensure consistent, positive employee experience across the full lifecycle, including onboarding, support, transitions and off‑boarding.
• Lead local engagement and culture initiatives to reinforce values, behaviours and a strong sense of belonging.
• Govern employee‑facing programs such as engagement activities, benefits, education reimbursement and local initiatives to ensure clarity, equity and strong employee experience.
• Leverage employee feedback, engagement data and insights to identify risks, priorities and improvement opportunities.
• Provide strategic oversight of local HR services, ensuring employee‑centric delivery, compliance and operational excellence.
• Set direction for local people services across benefits, onboarding, lifecycle processes and employee support.
• Lead Costa Rica Total Rewards and benefits strategy in partnership with North America COEs, including compensation and benefits benchmarking.
• Own governance of the local benefits catalogue and act as primary point of contact for the Total Rewards COE.

Required profile

Required skills