French-Speaking Consumer Relations Specialist

About the role

P&G is hiring a French-speaking Consumer Relations Specialist in San José, Costa Rica. The specialist delivers service through phone, email and chat, acts as an expert on specific product segments and helps build consumer loyalty and retention. The schedule may include weekday or weekend days and daytime or afternoon/evening hours, depending on business needs; once assigned, the schedule stays fixed.

Key responsibilities

• Answer inquiries and give detailed product information, resolving issues efficiently while following established protocols.
• Guide clients through troubleshooting and warranty claims, and assess consumer needs to give tailored product recommendations.
• Maintain accurate records of interactions and recommend improvements to messaging strategies and processes.
• Investigate escalations with colleagues to ensure timely responses to consumer inquiries.
• Engage consumers on social media and take part in initiatives that drive loyalty and retention.
• Contribute to the knowledge base and share product knowledge and best practices with the team.
• Collect insights that can influence purchase decisions, improve product quality and guide research and development initiatives.

Required profile

• High school diploma.
• Advanced spoken and written English and advanced spoken and written French.
• Nice to have: prior customer service experience, a bachelor's degree or current university enrollment.
• Detailed, organized and able to solve problems in a fast-paced environment.

Required skills

• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong problem-solving and organizational skills.

What we offer

• Responsibilities from day one, with ownership of projects.
• Continuous mentorship from colleagues and formal training opportunities.
• A competitive salary and benefits package.