Experience Consultant – Digital Strategy for Government

About the role

Join Granicus’ Experience Group, an in‑house digital agency that helps federal, state and local governments connect with citizens. As an Experience Consultant you will apply human‑centered design and data‑driven insights to shape digital experiences that improve public services.

Key responsibilities

• Analyze clients’ current customer experience and map idealized journeys aligned with their goals.
• Lead discovery activities such as interviews, workshops and content reviews to gather audience insights.
• Develop actionable deliverables including personas, journey maps, messaging frameworks and strategic recommendations.
• Collaborate with communications and data teams to monitor and evaluate the impact of implemented plans.
• Present findings and recommendations to government stakeholders.

Required profile

• Proven track record developing digital strategies for clients, preferably within the government sector.
• Experience facilitating discovery sessions and workshops.
• Strong analytical skills to interpret data and translate insights into strategy.
• Ability to work cross‑functionally with design, communications and data teams.

Required skills

What we offer

• Opportunity to work on high‑impact projects that shape public‑sector digital transformation.
• Collaborative environment with a focus on inclusive and equitable technology.
• Access to Granicus’ extensive cloud‑based solutions and industry expertise.