Deputy Operations Manager

About the role

Intrepid Travel is seeking a Deputy Operations Manager to support daily operations across Central America. Based in San Jose, Costa Rica, you will work closely with multiple departments to ensure safe, profitable, and memorable travel experiences.

Key responsibilities

• Assist in managing recruitment, training and performance of tour leaders.
• Monitor and enforce Intrepid’s safety standards, code of conduct and responsible travel policies.
• Collaborate with Reservations, Product, Contracting, Sales, Customer Care and Global Operations to drive group profitability and customer satisfaction.
• Handle administrative tasks that support the Operations team.
• Provide reporting and analysis on operational metrics for the Central America region.

Required profile

• Bachelor’s degree in Business Administration, Tourism or a related field.
• At least 1 year of experience in management coaching or training.
• Minimum 2 years of experience performing administrative duties.
• Fluent written and spoken English and Spanish.
• Strong organisational, problem‑solving and decision‑making abilities.

Required skills

• Proficiency with Microsoft 365.

What we offer

• Hybrid work arrangement with flexibility to work from home or anywhere.
• Four weeks of paid vacation per year plus additional leave for Intrepid trips.
• Annual free Intrepid trip and generous discounts for family and friends.
• Minimum 10 weeks paid parental leave for all parents.
• Inclusive, diverse culture that values personal authenticity.