Customer Success Consultant – Strategic Accounts

About the role

As a Customer Success Consultant for Strategic Accounts, you will act as a trusted advisor to a select portfolio of high‑value government customers. You will help them adopt Granicus solutions, realize measurable value, and build long‑term partnerships.

Key responsibilities

• Serve as the dedicated strategic advisor for a small, high‑impact book of business.
• Conduct strategic review meetings every six months to assess progress, align goals, and uncover new opportunities.
• Develop, maintain, and update shared Success Plans that outline customer objectives and success metrics.
• Provide proactive outreach, in‑person engagements, and collaborative planning to ensure customers achieve their desired outcomes.
• Work closely with internal teams to align product capabilities with evolving customer needs.

Required profile

• Proven experience in customer success, account management, or consulting.
• Comfortable asking deep “why” questions and learning about customer goals and product usage.
• Thrives in high‑touch, relationship‑driven environments.
• Strong communication and advisory skills.

Required skills

What we offer

• Opportunity to work with leading GovTech solutions used by thousands of agencies worldwide.
• Collaborative environment focused on equity, inclusion, and measurable impact.