Customer Service Specialist

About the role

Lutron Electronics is seeking a proactive Customer Service Specialist to join its Cartago office. You will be the voice of the company, delivering high‑quality support and building lasting relationships with customers.

Key responsibilities

• Deliver exceptional service and act as the primary point of contact for customers, ensuring clear communication and a seamless experience.
• Collaborate with internal departments to resolve issues promptly, propose innovative solutions, and support product knowledge expansion.
• Build and retain relationships with new and existing customers, driving retention and sales of new products.

Required profile

• High school diploma required; bachelor’s degree preferred.
• Minimum three years of experience in a customer‑facing role.
• Fluent in English (C1/C2); Portuguese fluency is a plus.
• Organized, self‑driven with strong written and verbal communication skills.
• Resides within commuting distance of Cartago, Costa Rica for an on‑site schedule.