Customer Service Representative

About the role

The Customer Service Representative will provide professional support to Auxis managed services and client customers across multiple channels, including voice, email, cases, and chat. The role combines individual responsibilities with participation in project teams to maintain high satisfaction and productivity.

Key responsibilities

• Answer inbound and make outbound calls, handling each interaction politely and professionally.
• Document all calls accurately in the designated system following company standards.
• Meet performance, quality, and operational metrics while adhering to the Code of Conduct.
• Escalate complex or sensitive issues to contact‑center management as needed.
• Suggest improvements to department policies and procedures.
• Maintain confidentiality of all internal and external information.

Required profile

• Minimum 1 year of experience in a contact‑center environment.
• High school diploma or equivalent.
• Fluent oral and written English and Spanish (B2+ level, 85% or higher).
• Ability to work flexible Monday‑Friday schedules and adapt to hybrid work after a 90‑day probation.
• Strong critical‑thinking and interpersonal skills.

Required skills

• Proficiency with case‑management systems.
• Advanced knowledge of Microsoft Office applications.

What we offer

• Hybrid work model with manager‑determined remote days based on performance.
• Opportunities to contribute ideas for process improvements.
• Supportive team environment focused on professional growth.