Customer Service Representative

About the role

Uproot Clean is seeking a remote Customer Service Representative to deliver high‑quality, human‑focused support at scale. You will be the front‑line voice of the brand, handling inquiries across email, ticketing systems, and social media while ensuring fast, accurate, and empathetic responses.

Key responsibilities

• Manage and respond to customer inquiries via email and support platforms, maintaining a consistent brand voice.
• Engage with community messages, DMs, and comments on Instagram, Facebook, and TikTok.
• Process order changes, cancellations, refunds, and exchanges in line with company policies.
• Resolve complaints with empathy, investigate issues thoroughly, and provide complete resolutions.
• Share recurring customer feedback with internal teams to help improve products and operations.

Required profile

• Clear, empathetic, and efficient written communication in English.
• Comfortable handling high volumes of interactions and multitasking across platforms.
• Detail‑oriented, able to own issues until fully resolved.
• Self‑motivated and able to work independently in a remote environment.

Required skills

• Email support platforms
• Social media platforms (Instagram, Facebook, TikTok)

What we offer

• Fully remote work with a professional home office setup.
• Paid time off and quarterly flex days.
• Ownership and autonomy to shape support strategy.
• Opportunities for professional development.