Customer Service Agent

About the role

We are seeking a Customer Service Agent to join DDS Lab Costa Rica, delivering best‑in‑class support via phone, email and live chat. The role involves handling inquiries, solving problems and ensuring accurate documentation in a fast‑paced environment.

Key responsibilities

• Respond to customer inquiries through phone, email, and live chat.
• Resolve case‑related issues and provide timely follow‑up.
• Support questions about products, services, pricing, billing, shipping, rush requests, and portal access.
• Coordinate with internal technical teams when needed.
• Ensure accurate documentation and adherence to established procedures.

Required profile

• 1–3 years of customer service experience.
• C1 English level – strong verbal and written communication.
• Experience handling inbound and outbound calls.
• Strong problem‑solving and critical‑thinking skills.
• Professional communication with customers, doctors, and office staff.
• Strong attention to detail and accurate documentation.
• Ability to work in a fast‑paced, goal‑oriented environment.
• Previous dental lab or dental office experience is a plus.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• General computer systems proficiency