Hybrid Customer Service Representative (Entry Level)

About the role

This role focuses on delivering exceptional customer service by leveraging expertise in Customer Voice. The hybrid work model offers flexibility while maintaining a collaborative environment. The candidate will ensure seamless user experiences and contribute to procurement processes.

Key responsibilities

• Provide prompt and accurate responses to customer inquiries, ensuring high satisfaction and resolution.
• Utilize technical expertise in Customer Voice to address concerns and improve service delivery.
• Collaborate with cross‑functional teams to enhance user experience and streamline communication channels.
• Analyze customer feedback to identify improvement areas and implement actionable solutions.
• Maintain detailed records of interactions and follow up to ensure issues are resolved effectively.
• Assist in optimizing procurement processes within the Procure‑to‑Pay domain.
• Develop and implement strategies to improve customer engagement and retention.
• Monitor and report on key performance indicators related to service and procurement activities.

Required profile

• Demonstrated proficiency in using Customer Voice to resolve issues.
• Strong communication and interpersonal skills for building rapport with customers and team members.
• Analytical ability to interpret feedback and recommend improvements.
• Attention to detail in record‑keeping and compliance.
• Adaptability to a hybrid work model while maintaining productivity.

Required skills

• Customer Voice platform
• Procure to Pay processes