This job is no longer available
This job expired on 09/09/2026. It no longer accepts applications.
Customer Retention Representative (Remote)
Veta Virtual
Job description
About the role
We are looking for a proactive Customer Retention Representative to re‑engage inactive users of a leading cryptocurrency kiosk platform. Working remotely, you will use phone and SMS outreach to turn former customers into active, loyal users while driving revenue for the client.
Key responsibilities
- Make high‑volume outbound calls and send SMS messages to inactive customers.
- Analyze customer data to prioritize prospects based on revenue potential and inactivity patterns.
- Explain platform benefits, crypto products and value‑added services in clear, simple language.
- Handle objections, address competing offers and use promotions or discount codes to create urgency.
- Record all interactions and outcomes accurately in the CRM system.
Required profile
- Proven experience in consultative selling or customer retention, with a record of meeting or exceeding targets.
- Strong phone presence and excellent verbal communication skills.
- Ability to simplify complex cryptocurrency concepts for everyday consumers.
- Highly self‑motivated, goal‑oriented and comfortable working independently in a fully remote setting.
- Residency in Latin America or Europe.
Required skills
What we offer
- Competitive salary paid in USD on a monthly basis.
- 10 paid vacation days per year plus U.S. federal holidays.
- 100 % remote work with flexibility to live in LATAM or Europe.
- Fast‑paced fintech and crypto environment where your conversations directly impact revenue.
- Supportive culture that celebrates performance from day one.
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