Customer Retention Representative (Remote)

About the role

We are looking for a proactive Customer Retention Representative to re‑engage inactive users of a leading cryptocurrency kiosk platform. Working remotely, you will use phone and SMS outreach to turn former customers into active, loyal users while driving revenue for the client.

Key responsibilities

• Make high‑volume outbound calls and send SMS messages to inactive customers.
• Analyze customer data to prioritize prospects based on revenue potential and inactivity patterns.
• Explain platform benefits, crypto products and value‑added services in clear, simple language.
• Handle objections, address competing offers and use promotions or discount codes to create urgency.
• Record all interactions and outcomes accurately in the CRM system.

Required profile

• Proven experience in consultative selling or customer retention, with a record of meeting or exceeding targets.
• Strong phone presence and excellent verbal communication skills.
• Ability to simplify complex cryptocurrency concepts for everyday consumers.
• Highly self‑motivated, goal‑oriented and comfortable working independently in a fully remote setting.
• Residency in Latin America or Europe.

Required skills

What we offer

• Competitive salary paid in USD on a monthly basis.
• 10 paid vacation days per year plus U.S. federal holidays.
• 100 % remote work with flexibility to live in LATAM or Europe.
• Fast‑paced fintech and crypto environment where your conversations directly impact revenue.
• Supportive culture that celebrates performance from day one.