Customer Care Representative - Sports Account

About the role

Join a world‑renowned sports retail brand as a bilingual Customer Care Sports Advisor. You will be the primary point of contact for customers, handling inquiries about purchases, deliveries, accounts, and product recommendations to ensure a positive experience.

Key responsibilities

• Respond to customer inquiries via phone, email, or chat, providing accurate information and solutions.
• Assist customers with product guidance, order tracking, deliveries, and account‑related issues.
• Maintain up‑to‑date knowledge of the brand’s product catalog and promotions.

Required profile

• Customer‑centric mindset with strong listening and communication abilities.
• Solution‑oriented thinker capable of recommending appropriate products and services.
• Resilient and adaptable to changing priorities and high‑volume environments.

Required skills

• Advanced English proficiency (B2+).
• Comfortable using multiple digital applications simultaneously.

What we offer

• Exclusive discounts in the brand’s stores.
• Competitive account bonus and referral program.
• On‑site doctor, gym, and employee assistance services.
• Cafeteria subsidy, birthday off, and benefit hub discounts.
• Career growth programs, free online courses, and recognition initiatives.