Customer Service Representative, B2+ (Pavas)

About the role

A full-time, on-site Customer Service Representative position based in Pavas. The representative answers customer inquiries by phone, chat and email, giving accurate information and timely solutions.

Key responsibilities

• Troubleshoot issues, process requests and document interactions in internal systems so they can be followed up and resolved.
• Handle escalations and support continuous improvement of customer experience processes.
• Meet performance metrics on quality, efficiency and customer satisfaction.
• Collaborate with team members and leadership to share insights, apply feedback and comply with company policies and client requirements.

Required profile

• Experience as a Customer Service Representative or in Customer Service roles.
• Ability to deliver effective customer support and keep customer satisfaction high.
• Comfortable in a fast-paced contact center, meeting KPIs and service levels.
• High school diploma or equivalent; further education in business, communications or a related field is a plus.
• Willingness to work on-site in Pavas with flexible schedules, including evenings, weekends and holidays.

Required skills

• Excellent verbal and written English; other languages are an advantage.
• Basic computer literacy, including CRM tools, email and chat platforms.
• Adaptability, empathy and patience with diverse customers.