Customer Care Analyst – Portuguese & English

About the role

Genpact is looking for a bilingual Customer Care Analyst to join its global support team. You will handle inbound inquiries, capture customer details accurately, and help resolve issues across multiple client divisions. This position is ideal for candidates who thrive in fast‑moving, technology‑driven environments and enjoy solving real‑world problems.

Key responsibilities

• Respond to inbound phone, email, and chat inquiries from internal business partners and external customers.
• Document customer interactions, issues, and resolutions using the appropriate applications.
• Share new products and services with customers to meet their needs.
• Escalate and triage complex cases according to established processes.
• Maintain high data quality and meet service‑level targets.

Required profile

• Technical High School Diploma or equivalent.
• Minimum of one year experience in a call‑center, order‑entry, or customer‑service role.
• Fluent English (written and oral) and typing speed of at least 45 wpm.
• Ability to adapt quickly to change and work both independently and within a team.

Required skills

• Experience with workforce management systems.
• Experience with contact management systems.

What we offer

• Opportunity to work at the forefront of AI, automation, and digital innovation.
• Hands‑on experience, mentorship, and career acceleration within a global technology services firm.
• Exposure to a diverse set of clients and industries.