CPQ Engineer – Application Support

About the role

Join LSEG's Service Excellence team within Corporate Technology as a CPQ Engineer focused on application support. You will be responsible for ensuring the stability and performance of production systems while delivering high‑quality service to internal users.

Key responsibilities

• Take end‑to‑end ownership of application support and resolve production issues.
• Manage incidents, problems and workflow automation using ServiceNow.
• Escalate complex technical problems to Level 3 expertise and coordinate investigations.
• Monitor and maintain IT operations performance against SLA targets.
• Provide periodic and on‑call emergency support as required.
• Advance incidents to Level 3, drive closure within SLA and keep customers informed.
• Continuously review operating metrics to identify improvement opportunities.

Required profile

• Proven experience in application support and incident management.
• Ability to work under defined SLA commitments and communicate status updates clearly.
• Strong analytical skills for diagnosing recurring technical issues.
• Willingness to participate in on‑call rotation and handle emergency situations.

Required skills

• ServiceNow