Content Review Operations Specialist

About the role

As a Content Review Operations Specialist in the Global Digital Hub, you support the end-to-end medical, legal and regulatory approval operations and digital asset administration. You act as a customer-facing point of contact for internal stakeholders, affiliates and external agencies, helping users navigate Veeva Vault PromoMats (VVPM) and handling key content approval tasks such as claims approval and metadata alignment.

Key responsibilities

• Support content approval workflows as an operational touchpoint for materials under medical, legal and regulatory review, working with Content Review Operations Coordinators and leads to improve efficiency.
• Manage claims processes, including claims approval, metadata alignment, auto-linking, quality checks on bulk claims documents and maintenance of reference libraries.
• Validate and steward content metadata and business rules to support modular content product standards and campaign alignment.
• Provide VVPM system administration and user management support, covering access, permissions, account updates, deactivations and document ownership transfers.
• Triage, resolve or escalate user tickets and technical inquiries, guide users to documentation, SOPs and training resources, track recurring issues and work with internal stakeholders, affiliates and agency partners.

Required profile

• Bachelor's degree or equivalent experience, with 3+ years in content operations, digital asset management, content review/approval, project coordination or marketing operations.
• Experience with content management and review/approval platforms such as Veeva Vault PromoMats; Veeva Vault Platform or similar admin certification is a plus.
• Desired: pharma, biotech, life sciences or healthcare experience, familiarity with MLR review lifecycles, claims management and compliance standards.

Required skills

• Customer service, stakeholder support, problem solving and clear communication of technical and operational workflows.
• Organizational, multitasking and analytical abilities for day-to-day administrative and operational tasks.